Effective Date: 15-Jan-2025
Welcome to Shahina Exports Bhadohi’s online store. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.
General Information
- These terms apply to all online purchases made through our website.
- By accessing or using our website, you confirm that you are at least 18 years old or have legal guardian consent.
Product Information
- Our carpets and rugs are handcrafted; slight variations in color, size, and design may occur. These variations are part of the uniqueness of handmade products.
- Product descriptions, images, and specifications are provided as accurately as possible. However, colors may appear differently due to screen settings.
Pricing and Payment
- All prices are listed in Rupees and are inclusive/exclusive of applicable taxes.
- Prices are subject to change without prior notice.
- Payment options include Credit/Debit Cards, Net Banking, UPI, PayPal, etc. Secure payment gateways are used to ensure the safety of your transactions.
Shipping and Delivery
- Orders will be processed after payment confirmation. Delivery timelines vary based on your location and shipping method.
- Shipping charges will be calculated during checkout.
- Shahina Exports is not responsible for delays caused by courier services, customs, or unforeseen circumstances.
Cancellation Policy
- Orders can be canceled within 24 hours of placement. After this period, cancellations may not be accepted.
- Custom or made-to-order items cannot be canceled once production begins.
Return and Refund Policy
- Returns are accepted only for defective or damaged items.
- To request a return, contact us within 7 days of receiving your order.
- Products must be unused, in their original packaging, and accompanied by proof of purchase.
- Refunds will be processed within 10 business days after inspection of the returned product.
- Shipping fees are non-refundable.
Custom Orders
- Custom orders are made based on client specifications. These are non-refundable and non-returnable.
- A 50% advance is required to confirm custom orders.
Intellectual Property
- All content, including designs, images, and text on our website, is the intellectual property of Shahina Exports Bhadohi. Unauthorized use or reproduction is strictly prohibited.
Privacy Policy
- Your personal information is handled with the utmost care and is used solely for processing orders and improving your shopping experience.
- For details, please refer to our Privacy Policy page.
Limitation of Liability
- Shahina Exports Bhadohi is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Governing Law
- These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Bhadohi, Uttar Pradesh.
Thank you for shopping with Shahina Exports Bhadohi. We are committed to providing you with premium-quality carpets and rugs and ensuring a seamless online shopping experience.