Effective Date: 15-Jan-2025
At www.shahinaexports.com, customer satisfaction is our priority. If you’re not happy with your purchase, here’s how we handle refunds:
Eligibility for Refunds
- Items must be returned within 30 days of delivery.
- Products must be in original condition, unused, and in their original packaging.
Non-Refundable Items
- Customized or personalized rugs and carpets.
- Items marked as “final sale.”
Refund Process
- Contact us at info@shahinaexports.com to initiate the return.
- Once we receive and inspect the item, we’ll process your refund within 7-10 business days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable, and customers are responsible for return shipping unless the item is defective or incorrect.
For more information, contact us at info@shahinaexports.com.